Privacy
What MyKey LaunchPad keeps, who can see it, and how to remove it.
Effective October 16, 2026. Last updated October 17, 2026.
The short version
- LaunchPad is for parents, guardians, caregivers and adult Learners. You must be 18 or older to make an account.
- You choose what to enter. Each family sees only its own records, plus what it decides to share.
- Smart features send the text (and, for Passport photo ideas, the photo) they need to a language model service only when you use them. They only make suggestions.
- Photos for the Identity Passport are kept private. Recordings are words only: LaunchPad does not keep audio or video.
- Before anything about a Learner under 18 is saved, a parent or guardian agrees. At 18, the Passport can move to the Learner's own account.
- No ads. We never sell information.
- To delete or get a copy of your information, use Settings or email hello@mykeyplans.com.
Who runs this app
MyKey LaunchPad is developed and owned by MyKey Consulting Services LLC in Bothell, Washington. We are a private company, not a school, district or government agency.
Privacy contact: Barbara Beck, hello@mykeyplans.com.
What we keep
Your account: your name, email address, how you sign in (email or Google), when you accepted the Terms, your country setting and whether you have full access.
About each Learner, only what you choose to enter. This can include:
- a preferred name and initials, an optional birth month and year (never the day) or an "18 or older" choice, ZIP code, country and life stage
- disability category or diagnosis, support level, how the Learner communicates, strengths, interests and family hopes
- goals, meeting notes, plans, checklists, budgets, tasks, behavior notes, the Emergency Card (which can include medications and health details), letters and future planning notes
- Identity Passport words, and whether the Learner or a parent on the Learner's behalf confirmed each one, with the date
- Passport photos and the picture descriptions you write
- parent or guardian consent choices, with the name typed, the date and the account email
- team invitations (the email address and role you choose) and share links (which parts are shared, when the link ends, and how many times and when it was last opened)
Programs you suggest: the details you type (name, website, city, state, what they do, phone, and whether you work there) and your account email, so we can check it or ask a question. Only MyKey's administrator can see them. If we add the program, it appears without your name or email.
Please do not enter information about other people that they would not want shared, such as a sibling's health details or another child's name.
Documents you read in the app
When you open an IEP, evaluation or other document in LaunchPad, the document is read on your own device. Only the text is used. The original file is not uploaded.
The text can be saved in your records and sent to the language model service when you ask a Smart feature to explain or organize it.
Photos
You can add photos of things the Learner loves (activities, places, objects, pets and hobbies) to the Identity Passport.
- Before a photo of a Learner under 18 is added, a parent or guardian ticks a consent box. We save the name typed, the date and the account email.
- Before upload, the photo is re-drawn on your device. This makes it smaller and leaves out hidden details such as where it was taken.
- Photos go to private storage. Only your family's account can open them, through a link that lasts 5 minutes.
- Photos are never put in a shared link.
- You can delete a photo at any time. It is removed from the app right away, and the app will not make a link to it again. A copy of the file may stay in our hosting provider's private storage, where it cannot be opened without a link from the app.
Talking instead of typing: words only
In the Identity Passport, My Introduction, In Their Own Words and Tell Their Story, you can talk instead of type. LaunchPad keeps only the words, after you check them. It does not record, upload or keep audio or video.
Talking to type uses your device's or browser's own speech recognition. On some devices, the browser maker turns the sound into words on its own service, under its own privacy terms.
Read aloud in the Passport uses your device's own voice. In Tell Their Story, read-aloud sends only the question wording (never your answers or your child's name) to ElevenLabs to make the voice.
Smart features
LaunchPad has Smart features: the Smart assistants (such as the LaunchPad Guide, Meeting Coach, Anchor and others), Passport photo ideas, Goal Builder, Smart Planner, meeting prep and reports, document explanations, resume help and similar tools.
- They run only when you use them. They send the text they need (for example the Learner's preferred name or initials, stage, age, diagnosis or support level, goals, notes or document text) to a language model service provided through Base44, our hosting provider.
- Passport photo ideas send the photo, through a 5-minute private link, and ask only about activities, places and objects. The instructions forbid any comment on faces, bodies, looks, voices, expressions, eye contact or disability, and any guess about diagnosis, age, race, gender or health.
- Smart features only suggest. Nothing goes in the Identity Passport until the Learner (or a parent on the Learner's behalf) says "Yes, that's me". The assistants are told to ask before saving any goal, task or note, or changing a profile.
- Some features search the internet for local resources, using details such as life stage, disability category and ZIP code.
- Suggestions can be wrong. They are not legal, medical, therapy or education decisions.
- We do not use your information to train language models, and we do not sell it.
Who can see what
- You, when signed in to your account.
- Team members you invite (for example a teacher or DVR counselor). After they sign in with the invited email and accept, they can read the Learner's Identity Passport. You can turn off their access at any time.
- People you send a Passport share link to. They see only the parts the Learner chose, only confirmed words, and only until the link ends (7, 30 or 90 days) or you turn it off. We record only how many times the link was opened and when.
- The adult Learner, after the Passport moves to the Learner's own account. The Learner then chooses what the parent can do.
- MyKey's app administrator, who can see all records to run, support and fix the app.
- Base44, which hosts and stores the app's information.
Services we use
- Base44: hosting, sign-in, storage, the language model service for Smart features, and usage records of pages viewed.
- Stripe: payments for the MyKey Family Launch Bundle, made in MyKey Command Center. Card details go to Stripe, not to us.
- MyKey Command Center (also ours): to see whether you are a bundle member, LaunchPad sends your account email to Command Center, which answers yes or no.
- Google: sign-in with Google (if you choose it) and Google Maps for maps and ZIP code lookups.
- Resend: app emails, such as team invitations and welcome notes.
- Mailchimp: our newsletter, only if you sign up for it.
- ElevenLabs: the read-aloud voice for the questions in Tell Their Story.
- Voomly: a video player that loads on our pages to show our own videos. It may receive technical details such as your IP address and browser.
Children and Learners under 18
Adults use LaunchPad. Children do not make accounts.
Before anything about a Learner under 18 (or a Learner whose age was not shared) is saved or shared, a parent or guardian confirms consent in one clear step. We save the name typed, the relationship, the date and the account email.
We ask for the birth month and year only if the family chooses to share it, or a simple "18 or older" choice.
Turning 18
When the Learner is 18 or older, the family can invite the Learner to move the Identity Passport to the Learner's own account. The Learner signs in with the invited email and accepts. The Learner then chooses whether the parent can see the Passport, help change it, or neither, and can change that choice later.
This is not legal advice. To learn about rights at 18, see the Age of Majority page in the app.
Schools and official records
LaunchPad is a family planning tool. It is not a school or agency record system and does not replace the official records your school, district or agency keeps.
How long we keep it, and how to delete or get a copy
We keep your information while your account is open.
- Delete one Learner and every record about that Learner: open the Learner menu at the top of the app and choose Delete. You see how many records will be deleted and confirm first.
- Delete your whole account and all family records: Settings, Delete account. This happens right away.
- Get a copy: the Data Export page (for full-access accounts), or email hello@mykeyplans.com from your sign-in email address and we will reply within 30 days.
Security
Each family's records are set up so only that family's account (and the app administrator) can read them. Passport words, photos and share links can only be reached through checks on our server. Share links use long random codes, end on a fixed date and can be turned off.
No system is perfectly secure. If we learn of a problem that affects your information, we will tell you.
Users outside the United States
LaunchPad is run from the United States, and information is stored in the United States.
Changes
If we change this page, we will update the date at the top and tell you in the app when the change is important.
Contact
MyKey Consulting Services LLC, Bothell, Washington.
Privacy contact: Barbara Beck, hello@mykeyplans.com.